Attracting new players to online casinos is not an easy process, as finding new customers is quite difficult, and losing them is very easy. Online casinos must take into account many details in order to competently attract and retain users. Slotegrator presents a list of things that annoy casino players the most.
NO AUTO GAME BUTTONS
Autogame makes life easier for lovers of excitement. Now there is a tendency to decrease online gambling without this option, but complaints about the lack of an automatic game do not stop. Users get tired of constantly pressing buttons, since not everyone wants to pause and be distracted from the gameplay.
INCORRECT SITE PAGE TRANSFER
Players usually prefer a casino with an interface translated into different languages. To attract players from different countries, some online casinos try to provide versions of the site in many languages, but these translations are sometimes incorrect. Grammar and stylistic mistakes in the language discourage the desire to play, so if you do not have professional translators, focus on a couple of languages, including English.
The animated screensavers of slots in online casinos are spectacular and informative only at the first viewing. However, when gamblers play the same game many times, they prefer to skip such screensavers. Do not make players wait for the end of the annoying video and provide an opportunity to skip it.
NO VERSION FOR PHONES
The audience of mobile casinos has long stepped over the mark of 150 million and continues to grow, as today it is the most developing branch of gambling. People like to play on smartphones and tablets, and the lack of such an option causes confusion.
NO RULES DESCRIPTION
Providing information about the rules of the game is very important, because players want to understand which slot they play in and what to expect from the game. For example, it’s worth explaining to gamblers how payments are calculated, how free spins get, etc. In addition, you must provide information about the rules of the casino as a whole. Players should have quick and easy access to the terms and conditions of the platform, data on available payment systems, methods of depositing and withdrawing money, etc.
Players leave the online casino if the platform is too complex and inconvenient to use. The casino sites should have easy access to registration, as well as a complete list of games on the main page. It is also worth providing players with all the necessary payout information.
NO CUSTOM SETTINGS
Setting the color temperature, limits in automatic mode, the speed of rotation of the reels and sound make the gameplay more comfortable. In this setting, the player sees the personalization of the machine. In its absence, the casino does not meet its requirements.
Customer retention is a difficult task, therefore, operators must familiarize themselves with many details in order to interest their players in online casinos. These basic rules will help gambling platforms inspire gamblers to continue the game.