The Lessons to Learn from Amazon.com to Provide Excellent Customer Service Experience
Jeff Bezos has always believed in the philosophy that,” If one make customers unhappy in the physical world, they might each tell six friends. But, if one makes customers unhappy on the Internet, they can each tell 6,000.” Being one of the ecommerce pioneers, nobody can deny the understanding of this online customers’ psychology more than Jeff Bezos himself.
The video “Better Customer Service-What Customers Want” is prepared with a central theme to tell the customers about the importance of good customer service and the lessons you can learn from the Amazon.com when it comes to providing the best customer experience.
From selling lipsticks, e-book readers, tractor seats to data storage devices, Amazon.com has covered every aspect of the market and is aware of every single loophole and the cover-up for those loopholes. You’ll be surprised to know that 70% of all buying decisions depend upon how the customers feel they’ve been treated by the customer care executives.
And, almost 90% of buyers are ready to spend more if it guarantees better customer service experience which itself explains the value of providing good experience to the consumers. Unquestionably, by following these tactics given in the video, you can easily outperform your business with a much better success ratio.