Community Manager & Community Management Intern

Do you want to be part of a friendly, well-funded, ambitious and fast-growing startup? GroupSpaces is looking for both an exceptional Community Manager and a Community Management Intern to join us during an exciting time of growth.

You will be the first line of contact between GroupSpaces' growing user-base and the company. Working together with the current Community Manager, it will be your responsibility to process user feedback and problems, answer questions, explain and sell the product, encourage the adoption of new features and turn our users into fans! You will also take responsibility for managing the help center and user feedback systems, and create written content for newsletters, blogs and other areas of the website.

Full-time or Internship?

As well as a full time role we are also offering paid internships. The intern role offers the opportunity to get stuck in to real start-up work and for the time you spend with us you'll be considered a full member of the team. For the right candidate, we'd be happy for you to join us at any time of the year. Generally we'd like to have you with us for a minimum of 10 weeks, but if you are currently studying and would like to work for us during a break, or later in the year, please do still apply and let us know when you'd be able to start.

For both roles, here is a little bit about what you'd get up to and what kind of person we are looking for...
 

Responsibilities

• Become our resident product expert! Use it, learn it inside out.
• Creatively and proactively assist our customers by:
  • Responding to incoming e-mails: processing feedback, answering questions, explaining and selling the product and testing and filing bugs.
  • Identifying and engaging advocates, collecting testimonials and managing our super users.
  • Escalating issues, observations, opportunities, and insights to relevant members of the rest of the team including the CTO and CEO, and providing ideas for product improvement.
  • Helping to write and upkeep the support section, deciding on what sections need expansion and improvement based on user interaction.
  • Managing users’ feature requests and bug reports, and reporting to the team on what ideas users want to see developed, as well as telling our users all about them with blog posts, e-mail newsletters, tweets and Facebook posts.
• Efficiently assist the GroupSpaces team by:
  • Getting involved in testing and prioritising new features.
  • Reporting feedback, requests, bugs and analysis of trends to the team.
  • Staying up to date with social media and support tools, best practices and how other organizations and companies are using them.
• Consistently build GroupSpaces' public profile and online presence by:
  • Becoming our go-to copywriter when content needs to be created for the site.
  • Planning, writing and publishing blog posts, help center articles, social media posts and advertising copy.
  • Engaging online communities and researching new tools and trends to help us improve.

About You

We are looking for the kind of person who thrives in a startup environment, who loves taking responsibility for their work, understanding and solving problems and can support their teammates as necessary.

• You are a highly motivated self-starter who can work independently with minimal supervision.
• You are patient, polite and care about making users happy.
• You are eager to learn from others and to share skills with colleagues.
• You are reliable, consistent and hard-working.
• You enjoy the process of writing and creating content for blogs, articles, e-mails and more.
• You have extremely high attention to detail.
• You are a problem-solver and relish the chance to work independently to achieve results.
• You are a natural communicator, and enjoy articulating your point or expressing an idea efficiently, persuasively and fluently.
• You have some basic knowledge of the process of building websites with applications or raw code. You may have even built your own websites in the past.
• You are a native or highly fluent English speaker.
• You have a Bachelors Degree, or impressive qualifications specific to this role.

Extra Credit

• If you're already using GroupSpaces!
• Active leader or committee member of one or more groups, clubs, societies or other organisations.
• Technical knowledge of building websites with applications or raw code (HTML/CSS/PHP/Javascript).
• Experience of using Web Apps (e.g. Wordpress, Google Docs, any website builders...)
• Experienced copywriter, especially if in an online marketing/sales environment.
• Customer support/social media or community management experience in an online environment.
• Previous experience in a startup or similarly agile company.

Apply Now!